Frequently Asked Questions
WELCOME
Whether you're booking your first facial or returning for regular skincare, we're here to make your experience relaxing, comfortable, and personalized.
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Your first visit begins with a thorough skin consultation to discuss your skincare goals, concerns, medical history, allergies, medications, and current skincare routine. Every treatment is customized to your skins unique needs. Our goal is for you to leave feeling relaxed, educated, and confident about your skin.
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Absolutely. Phases Esthetics welcomes women, men, and teens. Every treatment is
customized to your individual skin concerns and goals. Whether you’re looking to improve dryness, acne, sensitivity, signs of aging, beard-area irritation, or simply maintain healthy skin, we’re here to help.
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Please arrive 5–10 minutes before your appointment to complete any remaining paperwork and settle in before your service begins.
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If you arrive late, your service may need to be shortened to avoid delaying the next guest. Full service pricing may still apply.
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No. Your facial includes a professional cleanse, so simply arrive as you are.
Your First Visit
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Appointments may be canceled or rescheduled with at least 24 hours' notice. Appointments canceled with less than 24 hours' notice or missed without notice may be subject to a $25 cancellation or no-show fee.
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We accept major credit cards, debit cards, and other payment methods available through Clover.
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Yes! Gift certificates make wonderful gifts for birthdays, Mother's Day, baby showers, holidays, or simply treating someone special.
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Gratuities are always appreciated but never expected. The greatest compliment you can give is referring your family and friends and returning for future visits.
Policies & Payment
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Most clients benefit from a professional facial every 4–6 weeks, although your esthetician may recommend a customized schedule based on your skin goals.
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Yes, when appropriate. Extractions are included only when they will benefit your skin and can be performed safely.
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Phases Esthetics proudly features Circadia Professional Skincare — a results-driven professional line backed by science and designed to support healthy, beautiful skin.
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Absolutely. Every facial includes personalized home care recommendations based on your skin's current condition and long-term goals. There is never any pressure to purchase products.
Facial & Skincare
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Yes. Our Bloom Pregnancy Facial is designed specifically for expectant mothers using pregnancy-safe products and techniques. Electrical modalities and essential oils are not used during these treatments. If you have questions about your pregnancy or healthcare recommendations, please consult your physician before scheduling.
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Yes. Our Bloom Postpartum Facial was thoughtfully created with new mothers in mind. If you plan to bring your baby, please let us know when scheduling so we can help ensure a comfortable visit for everyone.
Pregnancy & Postpartum
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Results typically last 6–8 weeks, depending on your natural hair growth cycle and how well aftercare instructions are followed.
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Please arrive without eye makeup whenever possible and avoid waterproof mascara for at least 24 hours before your appointment.
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Keep lashes and brows completely dry for the first 24 hours. Avoid steam, swimming, excessive sweating, eye makeup, and oil-based products during this time.
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No. Waxing removes hair from the root. With regular treatments, many clients notice finer, softer regrowth over time.
Brows, Lashes & Waxing
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Phases Esthetics Louisville is located within Sweet Baby Face 4D Ultrasounds at 3422 Stony Spring Circle, Louisville, KY 40220. Free parking is available on-site.
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Appointments can be scheduled online 24 hours a day using our online booking system, or by contacting us directly by phone or email.
Location & Booking
Don’t see your question?
We'd love to help! Reach out and we'll happily answer anything before your visit.

